How to make a return

  • If the purchase made does not meet your expectations, you have the option of making a return.

  • We will give you all the conditions and different options available so you can return your items.

Conditions to complete a return

The return must be handled within the established period:

Online purchase: you have 14 days from the shipment date of your order.

Purchase at a store: you have 14 days from the purchase date.

  • The items need to be in their original condition and with all their labels.

  • You must make the return in the same region where you made the purchase.

Return at Moonfire in store

You can return items free of charge in at our Moonfire store.

In-store return is available for online purchases as well as those made in a physical store. Please present the items to return and original receipt.

Our store location is 714 West Davis Street, Dallas, Texas 75208

Sale item purchases are final and cannot be returned.

Return online purchases

You can return items purchased online by simply shipping the item back to us.

Customer is responsible for purchasing shipping label(s)

Please place the items in their original condition and include your order number.

Our shipping address is 714 West Davis Street, Dallas, Texas 75208

Sale item purchases are final and cannot be returned.